[nasan]

My parents flew from chicago to beijing ( china) 14 hour flight. They had a medication worth 3500 dollars that needed to be refrigerated. All the medications were in a box size of a DVD box, and it had a doctors prescription with two little ice packs. The flight attendant refused to refrigerate it and the medications were ruined. What do I do? Can I have United pay for my damages?
I called the airline two times before the flight just make sure they would allow this medication to be refrigerated, and both times the representative told me that they don't see a reason why the flight attendant would refuse to do so. Now they are telling me that they are not required to do it, and they can actually refuse to do so, if there is not enough room in the refrigerator. Common, a little box like that? Didn't they cut on all the foods and drinks, so wouldn't there be more room than ever? I can't imagine any humane person refuse on this, unless it concerned the safety of passengers, which in this case obviously did not. Pure laziness and insensitiveness. Thats all I can say.