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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Had any problems with your baggage on Continental Airlines?

Baggage Problems They took my carry-on without my permission, lost it.

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#21

Sep 27, 2009, 10:44 AM

AirlinesMustPay AirlinesMustPay is offline

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Join Date: Sep 2009

Posts: 143

Quote:

Originally Posted by Jetliner

Who knows what her motive is. She didn't get the exact seat she wanted, or they were out of her brand of soda that day - who knows?.

We don't have to speculate as to what got her angry. If the FA took away her carry on then invaded her privacy by opening her purse, then instead of giving it to her at the end of the flight they tag it to a further point, that is enough to get anyone angry enough to make an inflated claim.

It's like if the police go into a home without a warrant, conduct an illegal search, and rough up some of the occupants, after they leave the occupants suddenly realise that they had a wad of $100 notes under the mattress that went missing after the visit by the police. They know they have the police on the hook for entering without a warrant, and so they hope the authorities will settle instead of let their unlawful acts be publicised

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Baggage Problems They took my carry-on without my permission, lost it.

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