[PietroSalD]

On May 1, 2009, my wife and I arrived at Athens Airport on Aegean Airlines flight 3833. Upon disembarking, we discovered that my wife’s cosmetic case was missing. We reported this and completed a claim with Aegean Airlines.

During the two weeks we were in Greece we checked frequently to see if the luggage had been located, but in the meantime, on no occasion did we ever receive even the minimum courtesy of being told to replace the very critical cosmetics and medicines that had been lost.

It is now over five months since my wife’s baggage was lost and we still have not received any communication from the airline. Their website continues to indicate that “tracing continues.”