[Nils Carlson]

I am gioing to Stockholm at least once a year but this year I went 3 times due to a death in my family. I choosed Malysia Air on my last trip July 20 - August 3 since I would only have a short wait for the connecting flight in Newark. This flight was near $500.00 more than with other airlines but I felt that the time I saved would be worth the price.

On the flight from Newark I did not get the seat that had been assigned to me prior to leaving for the airport but ev. I was assigned an aisle seat further back in the aircraft - which was ok with me.
On arrival to Stockholm my luggage was missing. I filed a report with Menzies Aviation, handling Malasya Airlines luggage in Stockholm. When the luggage had not arrived by the next day I tried to get in touch with both the airline and Menzies. I could not reach either so finally I called the airlines phone number in Kuala Lumpur and talked to a lady who said she would call their ticket office in Stockholm and have someone contact me.
After some time an employe, Rizal called me and took all the information allready given to Menzies Aviation. He also told me that in EU I would only be able to get $60.00 in reimbursement for late luggage.
I made sure he had my e-mail address, residence phone number and mobile number before we finnished the call.
The luggage did ev. show up after 4 days and many more calls to Malasya Airlenes ticket office of which most never were answered or returned.

The worse experience was the return flight in August. Upon arriving to Malysia Airlines desk at the airport in Stockholm 2 1/2 hrs before departure 07:45 I was asked if I had not been notified that the flight would not leave until late evening. Later on in Los Angeles I found a messge on my resident phone from Rizal that the flight would be delayed.
I was now put up in a nearby hotel and after another 2 hour delay in the evening we took off.
Upon arrival to Newark the airline had only one employee handling all the missed connections. After nearly 2 hrs and after a second employee showed up did I get a hotel voucher and ticket on Continental Airlines the following evening. The employee refused to book me on another airline leaving earlier.
Following morning I had breakfast and fractured a tooth on a piece of hard bacon. I will need an implant for > $5000.00 instead of the crown that not long ago had cost me $ 2200.00
I then decided to go to the airport and try to get on one of Continentals 2 earlier flights to LA as a standby passenger. I did get on a flight leaving 2 PM. I arrived in LA 29 hrs after scheduled arrival and it would have been later yet if I had left with the flight Malysia Airline had booked me on.

To make things worse I have not heard from Malysia Airlines regarding my request for $ 60.00 as reimbursement for undreware, toileteries I had to bye waiting for my missing luggage. I sent the request to Rizal in Stockholm 2 months ago as instructed!

NEVER EVER FLY MAYSIA AIRLINES!!