[WorkingMom4Boys]

To Whom It May Concern:
After lots of phone calls, a personal visit and now helplessness, I’m writing to report an incident that occurred before my son’s Continental Flight CO2245 scheduled to leave OKC to Houston on Friday, September 11. Confirmation Number DB9ZWH. Total round trip cost of $221.96.
My son was scheduled to leave for a regional soccer match and would be travelling with another family, the Bray Family. Our soccer team has flown and traveled together for4 years now. Each player is responsible for their own travelling expenses. Most of our team scheduled with Southwest but a few of us scheduled with your company directly, not on-line, to get ‘better customer service’ in case of game re-schedules. As in any team sport weather can be a factor, so it was that weekend when a monsoon hit Houston and regional play was re-scheduled to be in Houston for the weekend of November 7 and 8. We tried to re-schedule our trip with Continental Airlines, my traveling family and I even went to the airport ticket counter, hoping to speak to a rational human-being with no result.
To Whom It May Concern, all of our team members traveling with Southwest were able to transfer their tickets for a reasonable fee of $50. Not even to be considered with Continental. We were told we should have ‘purchased the insurance’ and that ‘Southwest would soon be out of business.’ Really??? You think so.
Is your company that delusional? You think that we don’t have somewhere else to spend our hard earned American dollars? I would rather pay Southwest double what I paid to your company than pay your airline again for a trip that was not taken.
From now on, everyone I talk to, everyone the Bray’s talk to, and at the very least everyone on our soccer team will know exactly Continental Airline’s stand on flight re-schedules and acts of God. Your message was received clearly, please tell your superiors ‘good job.’
Sincerely, Shelly Sanderson