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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Oct 13, 2009, 6:23 PM

Jetliner

Former Airline Employee (NOT OFFICIAL REP)

Join Date: May 2008

Posts: 495

Quote:

Originally Posted by WorkingMom4Boys

They can not tell me that it cost their company money to change those seats. Maybe some admin time but not an entire ticket cost.

First of all Continental will allow you to change a ticket, and just like on any other airline you will pay a change fee plus fare increase. Also, you are very wrong it the statement I have quoted here.

You may remember an airline called People Express (which was merged later into Continental by the way). They didn't charge change or cancelation fees. What ended up happening is people would just not show up for flights and change it for whatever they wanted. It was very much so a disaster. The ended up overbooking some flights by 100% or more.

The fact is Continental has not done anything here that any other airline would or would not do, and I'm sorry that you think some of the answers so far are BS, but they are in fact reality.

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