[hersheymom]

I resent being charged $20 to talk with an American Airlines representative who helped me use a banked plane ticket left from a trip I couldn't take. When I called American to bankt he ticket I was told it would be held for a year and that there would be a $150 charge to change it. I was told to call back when I wanted to re-book my ticket.

When I couldn't figure out how to apply the banked plane ticket online to a new one I wanted to purchase, I called American to complete the transaction. At no time was I told I would be charged an additional $20 for someone helping me with my transaction.

When I saw the $20 additional charge on my credit card bill, I called the airline's customer service department and got no help. I was routed to the frequent flyer department and was told that I shouldn't be calling there. I registered a complaint online with American and received a reply saying that charging the $20 was airline policy.

I tried to dispute the charge on my credit card but was told that the airlines don't allow that. So.... this will be my last flight on American Airlines.