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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Cheapness and Lies

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Oct 23, 2009, 4:31 PM

Herb Koplowitz Herb Koplowitz is offline

Join Date: Oct 2009

Posts: 3

Cheapness and Lies

My Toronto-Houston flight was delayed last night so I missed my connection to Buenos Aires (both flights on Continental). Three problems:
1. With a hotel room already paid for in BA and business meetings missed today, I'm seriously put out. And I need a good night's sleep tonight on the BA flight but they will not upgrade me.
2. I have been consistently lied to by the Continental people I have spoken with:
- "We (meaning Continental) cannot upgrade you." Continental, of course, can upgrade me. It chooses not to.
- "You have been compensated." A basic motel room and a $12 voucher for 24 hours between flights does not compensate for what I have lost in BA.
3. They have accused their pilot of lying. The pilot several times said we were delayed because of computer problems. Everyone I talk with says, no, the delays were due to weather.

I will do what I can to avoid Continental in the future.

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Canceled / Delayed / Overbooked Cheapness and Lies

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