[darke]

I have flown quantas, british air and fiji air. Never have I had to acquire a visa independently and pay for it. Based upon information on your site, I was surpirsed to see this information and it was a bit confusing at that. So I called for clarification. The young lady who answered the phone, sounded Indian although very clear, assured me I did not need to purchase a visa as it would be taken care of in my ticket.
Imagine my surprise when my husband dropped my mother and myself off at LAX and returned back to the central valley to be told we did not have visas and could not board.
We were returning to Australia for my mothers 86th birthday. Now we were stranded at LAX. It took almost 30 minutes for the check-in attendent to solve the problem but she was able to assist us with purchasing the visa. She was very attentive and apologetic.
Unfortunately she was the only one there and several passengers in line were getting extremely upset at their wait.
Either make the website more clear - transferrirng to another site was not helpful - or ensure that call personnel have the correct answer or provide visa service autamatically like the other airline.
You would think you could determine when passport number is entered it could determine if a visa was needed for entry to that country.