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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Suggestion Because I used to love you, but it's all over now

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Oct 28, 2009, 5:40 PM

joy105

Join Date: Oct 2009

Posts: 7

Because I used to love you, but it's all over now

THINGS I HATE About Alaska Airlines:

$100 Change fees

Baggage fees

Limited award seats

Award levels (I miss saver and peak!)

Round trip only Partner Awards

Mean customer service agents

Lazy flight attendants

Power trippers (because I can attitudes)

No competition within Alaska

CHANGES I LIKE: Award calendar & one way awards

THINGS I DON'T MIND: Fees for food

THINGS I MISS: Full service

WHAT I'D LIKE TO SEE IN THE FUTURE:

More seats for award travel, and back to Saver and Peak

Open up seats within 24 hours for award travelers (why not - we'd love you for it)

Reasonable change fees ($50 was bad, but palatable)

Allow standby travel for earlier flights on award tickets (we really don't like the 4 hour layover when you have seats on an earlier flight)

Be more flexible and friendly

Don't follow other airline strategies, do what's right for your customers, like you used to.

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