[spitfire]

With the economy as it is, more customers are having their small to medium size parts shipped by air instead of having couriers drive them across Texas, for instance breakdown computer parts.

Instead of welcoming the extra cargo business Austin Bergstrom Int. Airport has closed on Sunday's and made it harder the other 6 nights by re-directing Priority freight to the baggage claim after 22:00 p.m..

By closing on Sunday, the ticket personnel groan and moan when you show up with Priority freight and most of them do not know how to do it. This morning it took 50 mins. to process our shipment to DFW. Poor customer service. This takes employee/couriers off other deliveries/duties.

Suggestion: If cargo manager refuses to re-instate the facility to open on Sunday's, then have a cargo agent at the ticket counter on all shifts OR train all agents how to tender the freight so we are not passed around from one agent to the other and have excess waiting time (2 mins vs 50 mins). Also, we do not want to be treated badly by agents because they are un-happy having to provide customer service to us ! ! ! Also, the 22:00 p.m. rule should be reviewed in our opinion.

Thank you AA and hope some changes are made to show you appreciate the increase in cargo shipments.

Yes, I am a courier, BUT I represent the customers and report and/or charge them for the extra expense that you AA are inflicting on me/THEM.