US Airways and BMI
I recently flew to London Healthrow and connected to a BMI flight to Glasglow. US Air decided that my bag would continue on from Healthrow to Rome. So I am stuck in Scotland with a pair of shorts, tennis shoes and and shirt. It was a Saturday, with constant rain and cold. I went to my hotel and stayed in until Sunday. My bag was suppose to arrive on Saturday night. So now I keep getting fed false information from the BMI baggage service so I figure the only way to go the my meeting on Monday is to buy a suit coat, pants, shoes and shirt. Good thing because on Monday they told me my suitcase would arrive on Thursday in Glasglow. Unfortuantely, I would be in London on Wednesday. Meanwhile after much arguing, I 70 pounds from BMI for my trouble. My pants alone cost 90 pounds as my selection was limited and I still don't know if I will get that. BMI claims it is US Air's problem and I need to address the problem with them. US AIR cites an international argreement that gives responsibility to BMI. Meanwhile the 7 day window is up so I guess now I am not following the claim rules even though each service has taken days to respond. Meanwhile, since I am traveling for the entire week without clothes, I buy a pair of jeans and a shirt. But I now need something to put my stuff in so I have to buy a little suitcase. My suitcase shows up in my hotel the last day I am in London and I don't even open it. I get to the ticket counter and I am told that based on the date of my ticket, I will need to be charged for a second bag. Let's see, if we lose people's bags and make them buy new and we charge them for the second bag, we could make a lot of money. I will end up being a chairman this year based on what I still have booked. Any thoughts on how to get reimbused for my costs and if you were to switch airlines, what would you fly if you were in Pittsburgh?
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