[Max Fuhrmann]

Some three months ago, I booked international tickets for my wife and 4yr old daughter to fly from Australia to USA, I used the online service of EXPEDIA.COM.AU to purchase my tickets and book the desired seats so that the two can sit together. The flight leaves this Sunday 22 Nov, 09.

By accident last week, I have found out that EXPEDIA did not process the seat request and now the two are seperated.

My wife has complained to Delta to only receive a non comital, and what I would describe as a standard "cut & paste" reply. Delta Airlines get back to her and say that it is a first in, first come basis. OH DER, we all know that & that is why we booked the tickets & seats together. Delta has the attitude that we only wanted to book our seats last week although they could see that a request was put in earlier.

There is ABSOLUTELY no commitment to customer service to "go that extra mile" to help my distraught wife who knows what is coming up on this flight and my soon to be distraught 4yr old daughter when she finds out when it comes up ! I only hope that common sense pervails with nearby passengers where a quick resuffle can be done BECAUSE sure as hell, common sense is not forthcoming with Delta Airlines.

May I suggest that those responsible at Delta Customer Service only remain with the Airline and don't transfer jobs to another airline and ruin their Customer Service.

Yes, Delta Airlines may be the biggest Airline in the World, which obviously shows that it is too big for their own Customer Service Employee's boots.

I only wish that I found this website b4 I booked the flight because I can see here that we are not alone here with our frustrations and it is obviously a waste of time to complain because they take no action anyway.

HOW CAN AN AIRLINE PROVIDER ETHICALLY LET A 4 YEAR OLD TRAVEL SEPERATED FROM HER PARENT ON THE SAME FLIGHT. God only help them if the unimaginal ever happens to my daughter while on Delta Airlines.

We too, will NEVER choose to fly Delta Airlines ANYWHERE in the world, they may as well go bankrupt again - no skin off our nose !