[wkharris2001]

Originally Posted by PHXFlyer

Thanks for the confirmation. So now I'm wondering why they spoke to several agents and a supervisor or two who all didn't realize that they were indeed seated side-by-side and explained the non-sequential lettering of the seats. When someone calls Delta from Australia are they routed to the US or handled by one of the offshore call centers in South Africa or Jamaica?

I don't know where they would be routed to. unless they're talking to a "specialty" department they are probably going to the "general sales and service" que. the first stop for those calls usually goes to montego bay or cape town. unless they are just way too busy, then some of the overflow from those calls come to the specialty departments.