[KJC]

I just booked some travel for a small school group going from Seattle to Atlanta. A chapperone change was needed so I called Continental to have the chapperone name changed. I was sternly reminded that the ticket is non-transferrable and that there was nothing that the customer service agent could do other than sell me another ticket for the new chapperone and the displaced chapperone would have to use their ticket within one-year or it would expire. She tried to convince me that the airline would lose money if she changed the name on the ticket. Hmmm...

Seems to me such customer-unfriendly policies are far more likely to lose money for an airline than a policy which seems to have no good business purpose other than to try to extort more money from a small non-profit group of students trying to travel to a tournament.

The other chapperone will travel on a different airline and meet us in Atlanta. No thanks to Continental.

KJC