[Robert Kvavik]

On the last leg of a flight from Naples, Italy, United flight 783 on October 21 from IAD to ABQ seated in first class, seat 1C, my wife was repeatedly touched by the female passenger seated next to her in Seat 1D. The woman had had a lot to drink and was also singling out loud.

Touching without consent is, by law, battery. In response to my wife's in-flight complaint, the flight attendant did nothing except move her to the back of the plane! My wife - not the offending party! I don't believe this was handled appropriately.

What is an appropriate remedy? My wife had to move. She felt unsafe. The captain should have dealt with the woman and the police should have met her at the door, so she could at least have had a drug test and a talking to.

The response from United customer relations was all boilerplate and did not mention the battery issue (probably because they had no boilerplate for this issue). They offered $250 toward another flight which will never be used as we will never fly United again. I guess we are most appalled at their failure to call us and apologize.

An unbelievable performance all around - by the flight crew and United customer relations - an oxymoron!