[Ilagam]

Avoid Air Transat! What you buy is not what you get. I recently purchased a 7 day package to Mexico from Vancouver. Less than 3 weeks before departure, Air Transat changed the flight times such that our holiday was changed from a 7 day package to a 6 day package. On top of that, instead of leaving Mexico at 3pm, we were now going to leave at midnight. We have 4 children under 8 years old and that would not have worked, especially returning 4 days before Christmas. Plus, it is not what we purchased! We wanted a 7 day trip to Mexico. We found Air Transat staff completely unhelpful and at time down right rude. It really feels that they have little concern for their customers! They would not honour our reservation at any other time and basically stated that if we were unhappy, we could just cancel. This did not take into account the 400 dollars in insurance we lost. We were also quite surprised to realize that although we would not be using the 2 rooms on the 7th night, Air Transat offered no reduction in the price of our package. I have contacted the president of Air Transat directly and would encourage any one having problems with Air Transat to do so as well. His email address is jean-marc.eustache@transat.com . I will also make a complaint with the Better Business Bureau. I have contacted a Canadian federal agency which deals with complaints about companies whose business practices are questionable. The contact number for this agency is 1-800-348-5358 (ask for the complaints department). We, as consumers, need to be more vocal in order to make airline companies more accountable.