[notahappycamper]

On December 6, 2009 I purchased a first class ticket from Brownsville Texas to Merida Mexico. I usually take this flight twice each month. As a platinum one pass member I usually get upgraded but this time I stupidly paid full fare for a fist class ticket as it was only a couple of hundred dollars more than coach. Shortly after takeoff the flight attendant in first class brought mini pretzel sticks and asked for our drink order. I asked what about dinner? She said the catering employee informed them that as of Dec 1, 2009 they no longer provide meals. I took out my computer and showed the in-flight coordinator that my receipt for my ticket purchased within the last 16 hours states very plainly “dinner”. This flight has offered a meal for the last three years. She couldn’t explain but offered me a comment card and more pretzels. I could have brought food, but I was never told. In fact I purchased a ticket that states that I am to receive dinner. The best part was when the flight attendant sat at her chair and ate her tuna sandwich from Subway. I remember when Continental had great reviews and received awards for customer service. Those days are long gone and this I’m sure is just the beginning of the new management. This “let them eat cake (pretzels)” mentality shows the lack of understanding in consumer loyalty and will lead to certain death of a once great airline.