Liat Airline Woes
I have been a passenger on Liat and use it for lack of no choice about 20 times a year. I travelled from St. Maarten to Grenada on the 22nd of December 2009. The flight was delayed in transit in Antigua for 3 hours. Well after reaching Grenada my baggage did not arrive. I was told baggage is in Antigua. Finally on 25th December morning I got a call from Liat that my bag has arrived, but they can not deliver as its Christmas day. I told them its been three days with out my bag and for me to go to Airport it takes a taxi ride 2 ways and it would cost me approximately EC$100. They refused to remburse me for the ride saying that they remburse me for one way ride that also after 1 week with a check. I told them I am here for 6 days and that would not be feseable for me. I inquired if Liat has flights operating on christmas day and found out that they have flights coming to the airport and the airport is open. I am surprised that the airline has refused to deliver me my bag after 3 days siting it to be Christmas, refused any form of compensation, and is actuially a signatory of the Montreal convention. This absolute disregard and contempt of passengers rights reflects their monopoly on the caribbean market. I would appreciate any one who can show me recourse for action against this airline. Its been 3 days and I am still with out my bag.
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