[mmiakisu]

Let me start off by saying that I have NEVER been treated so poorly by someone before in my life. Let me explain; My original flight number 1463 out of RIC on 12/29/09 was cancelled. The reservations agent rebooked me and mother on an earlier flight. I explained at the time that we have a service animal for my mother and she will need wheelchair assistance and we need to sit together. When we arrived at the airport, the ticketing agent said that there were no seats anywhere even near each other and I was placed in an exit row where the dog couldn't be. She checked us in and assured me that the gate agent would be able to fix this problem. When we arrived at the gate, I approached the gate agent and TRIED to explain my situation. The gate agent (Dana McGrath) quickly cut me off and told me that she needed to board the plane and this should have been done by the ticketing agent when we checked in. She then continued to tell me that she needed to board the plane. I was able to get the words out that I'm in an exit row and was told the dog can't be in that row. I also tried to explain my mothers disability and the need to sit together. I even tried to show her documentation stating my requests. She proceeded to speak to me in a tone that I would not speak to my worst enemy in. She looked at my ticket and then started mumbling something about her mother has a service/therapy dog does not have these problems at the gate and that the ticketing agent should have fixed this....Now what her mother has to do with this is beyond me. She then focused on the fact that both of out tickets showed that we were a GOLD member and that it's the same number and we can't get credit for both. I then replied with one was a reward ticket, and the frequent flyer number was on it and assured her that double credit wouldn't be given. Now again, I have no idea what this has to do with my situation of being in an exit row with a dog, my mothers disability and the need for us to sit together. I proceeded to tell her that she is being rude and asked for her name. She said "I don't have a name". I looked at her badge and it said Dana M. I responded with well your badge says Dana, please tell me your last name Dana. She said “I doesn't have a last name either”. I again looked at her badge and saw that her last name was McGrath. So during all this time of her being rude she could have just fixed our seating problem. I'm sure someone would have switched in a heartbeat to sit in an exit row. But to Dana, fixing the problem was not an option. She was trying to find fault and pass blame. It gets worse. As we were boarding, she was pushing my mothers wheel chair and verbally attacked me in front of the flight attendant on the plane we were boarding. She said that I have an attitude and should not be a service/therapy dog handler. My question is, who is she to instigate, pass judgement and make recommendations. Need less to say I was speechless and disgusted by Dana's behavior. I told her I was in the medical field and she shouldn't be in customer service since she doesn't want to help her customers. She then said she was going to count to 3 and if I said a word she was calling security. The flight attendant apologized to me and told me that she was unprofessional and couldn't believe the way she spoke to me. Dana's tone and attitude was beyond disgusting. Also to top it off, when we arrived at PHL for our layover there was no one with a wheelchair or to assist us even though I presented the proper documentation that was given to us from the ticketing agent. We have a choice to use any airline and I expect to be treated at least like a human being. To treat a disabled person the way Dana treated me and my mother is just plain wrong. She should not be in any customer service job with UsAirways or any where else.