[jennifep80303]

My recent experience with United was horrendous. I was supposed to fly out on 12/19/2009 on a direct flight from Denver to Phildalephia. After having 3 different flights cancelled and rebooked, I was finally scheduled for a flight leaving from Denver to Dallas the morning of Sunday 12/20/2009. Then Dallas to Philadelphia that same day on USAirways. United apparently knew well in advance that all flights were cancelled into Philadelphia but chose to fly me and my 2 1/2 year old son to Dallas regardless. After waiting in a line for an hour, I was treated rudely by a United employee who insisted I was in the wrong line and would have had to wait at the end of another line for an additional hour and a half. Then she yelled at me that all of the other people were in the same situation as me and forced me at the back of the other line. As a result I was told we were to be stranded in Dallas for two additional nights/days before getting me to anywhere in the northeast. They could not even find me a flight back to Denver. Well, that was an unacceptable solution for me as I had no supplies with my for my 2 year old (he was being dropped off) and could not wait in a hotel for that long with him in tow.

My only option at that point was to rent a car and drive. I drove for 11 hours that day and another 4 hours to Nashville where I found another Southwest flight that got me into Baltimore the next day. Upon which I spent the night at a relative's and drove to Philadelphia another 3 hours. This episode cost me an additional $977.53 for the Southwest airfare, hotel, car rental, gas and basic supplies for my 2 year old. This is on top of the United flight expense for two tickets of which we had to forfeit the leg getting to Philadelphia.

Stranding me and my 2 1/2 year old son in Dallas and costing me a ridiculous sum of money is unacceptable. Additional expense is $977.53 for additional unanticipated expenses for another 2 flight tickets, hotel, car rental, gas and supplies for my son. Plus the lost miles owed by United from Dallas to Philadelphia. Plus the original cost of the two United tickets of 50,000 miles and $598.20.

Damages include a total of $1,575.73 and about 52,000 air miles.