[gadaveuk]

British Airways Plc refused to fly me on Flight BA102 on the 27th MAY 2009 YYC to LHR even though I had filled out their medical form as requested and had it signed by my doctor the form offered me 4 litres per minute constant oxygen flow. On the date of the flight British Airways Plc even accepted my suitcases and let me go in to the duty free area and then later asked me to leave duty free and go back to the check in desk where they informed me they refused to fly me to the UK. I was advised that the only way they would fly me on that BA102 flight was to get a doctors letter saying I could fly me not on 4 litres but on the reduced only 2 litre per minute oxygen which I was told was the only level of oxygen they would offer me.

This information was given to me less than one hour from the take off time?

I was also told they may not even fly me the next day. No assurances were given in any way.

British Airways Plc. were informed that besides me being sever Asthmatic COPD and with a weak immune system that all this refusal and messing me around caused me to be very stressed out and nearly on the edge of tears.

That same day I took an alternative flight to the UK with Air Canada using facial bacteria filters which were very stressful to my breathing and to my body it also causes reduction in my oxygen levels I arrived safely in the UK. I returned back safely to Calgary with Air Canada.

I booked another flight with British Airways Plc on the 13th September 2009 BA0102 they acknowledged that I was only able to receive 2 litre per minute continuous flow rate of oxygen during the whole flight, it turned out to be a complete failure with only one oxygen bottle on for the whole flight and flow rate failure dropped off less than a third way through flight and I went on to bacteria face masks for the rest of the flight. Only one oxygen bottle? They call them selves’ professionals?

The return flight with British Airways Plc on the 29th September again only had enough oxygen for a third of the flight and there again were no other oxygen bottles on board.

British Airways Plc. has been informed on every occasion that I am COPD that I also suffer with severe Asthma yet and still suffer from weak immune system have made every trip with them very stressful and a complete let down.

British Airways Plc were advised that the journey on the 13th September 2009 BA0102 was to go and see my mother in hospital in Devon Exeter after her suffering a stroke and such poor service from British Airways Plc regards refusing to fly me and not supplying sufficient oxygen has gone by with out any fatal results.

I have asked British Airways Plc for a reliable service and I have been let down several times.

I have asked more than once for their legal representative name so they would consider reimbursing my inconvenience cost of $1,100 paid to Air Canada because British Airways Plc refused to fly me, this painful stressful event had me on the edge of a break down.

I have written to the Air Transport Users Council and to Heathrow Airport Limited because if British Airways Plc do not supply enough oxygen as requested on a regular basis British Airways Plc is well over due to cause oxygen starvation to a customer patient with less lunge oxygen exchange efficiency and that could have a very painful stressful fatal result.

There has been no satisfaction to my oxygen needs on three occasions with British Airways.

I have written to the Air Transport Users Council so that if such failings by British Airways Plc can be resolved so that no one goes through the suffering stress and inconvenience that I suffered at the hands of British Airways Plc if nothing is done further out comes maybe more serious than just painful stressful and inconvenient. If they do not correct their oxygen service and carry sufficient oxygen for the flight in the future the result can be fatal next time.

Sadly British Airways Plc does not take my complaint seriously enough at senior level. One oxygen bottle at 2 litre minute constant flow over a nine hour flight?

They refuse to offer me any kind of compensation for the stress inconvenience that they caused me besides putting my health at risk. I trusted and counted sadly British Airways Plc and they let me down several times and they feel that they are completely in the right.

Dave