[taylor99]

I flew with KLM last week from Seattle to London City airport, via Amsterdam after spending my Christmas holiday at home with the family. When I arrived in London City, my bag did not arrive with me. Fine, bags get lost, I understand that. KLM even lost my bags on the way to Seattle as well.

The problem is, I have not got my bags yet - it's been a week. What's more, I can't get a hold of anyone. I have tried phoning the KLM baggage assistance phone number I was given at the airport missing baggage counter (when I filled out the property irregularity report) twice a day every day since I got back, and I am just left on hold. I've counted the minutes I've been on the line in my call history, and it's been over 3 hours already, and I haven't talked to anyone. I've written 3 unanswered emails, too. In fact, I am entertaining myself right now while I wait on hold even more...

According to the baggage tracing site on the KLM homepage, there is no longer any record of my case. The Courier Systems used by KLM may have my bag, but they require that yo leave a message and they'll call you back. Again, I've left a message every day and no one has called me.

Nobody wants to talk to me.....