[theantidelta]

First of all, let me mention that I was a frequent flyer on NWA, with close to 250k miles. I purchased a ticket for CGK - LAX (rt), departing May 11th. I've flown this route MANY times in the past on NWA, and rebooking/changing has never been an issue with them. My fare basis code clearly stated that I was to be charged $75 for rebooking unless it were for health reasons, which NWA never failed to honor.

I got married last August and as a result, have not been able to go back to Jakarta due to the relatively complicated immigration process paired with various health reasons.

My flight was meant to leave this morning, and last night I called to postpone my flight once again.. except this time, I had to speak to someone at Delta since the merger is now complete. I have an interview with immigration on February the 9th, so I attempted to change my ticket to April/May (as it takes 4-12 weeks to receive the Green Card after the interview).. and after being put on hold for about an hour, I was informed by someone that I would have to pay $503 + $75 to rebook. Of course, I was infuriated, seeing as the round trip ticket cost me less than $1100 and they were pretty much asking me to pay more than the cost of that one-way fare. I told them that I would rather speak to a representative in Jakarta, to which they replied, "There is NO NWA, it's Delta's policy now" and "NWA also had the same policy, all airlines do," when I told them that I'd never had this issue with NWA. Mind you, I remained calm even throughout the DELTA representative (George Andrews) snide remarks and condescending tone.

Does anyone have suggestions for me, on what I can do or who I might be able to speak with to rectify this situation and still use my return ticket to go back home in April?