[bear]

Non notification of schedule change led to missed flight. Arrived 5:15pm for 7pm flight. Waited in line for 40 minutes to find that flight had been closed out. It had been rescheduled to depart at 6.25pm. They would not issue boarding pass or check luggage because flight was overbooked. No need to compensate me because it took so long to arrive at counter that I was within 40 minute cutoff for flight. Had to get in alternate line in excess of 40 minutes to rebook. Decided to purchase $600 ticket on alternate carrier to get home. Low fares mean poor service and no support. Follow up with customer relations led to references to contracts and websites. What ever happened to customer service and loyalty. My business goes elsewhere.