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We checked the flight info before we left, everything looked good. My family of five showed up 2 hours before boarding. Our plane was at the gate and still listed as on time.
We waited patiently for 2 hours. At boarding time we were informed the flight crew called in "fatigued" and they were searching for another crew. Half an hour went by and we were informed they decided to cancel the flight. I brought my tickets to the desk and without looking at the tickets or the computer the employee told me there was no flights for a week. After begging him to look at some other options he put us on standby on a direct flight. He never mentioned that there were already over 50 people on standby on that flight. We waited in vein for our standby and gave up. Back to a ticketing agent... She said there was no flights for four days. I asked for my money back so I could find another carrier. She told me the ticket were non-refundable. Now correct me if I'm wrong, but if I buy something and don't like it and return it, then I'm asking for a refund. If someone takes my money and gives me nothing, that's called theft. American Airlines ruined our vacation and made no attempt to correct their mistake. The people of the U.S. are being forced to pay for the airlines through government bailouts and the airline continue to **** on their passengers without consequences. If people stop flying they simply get more money from OUR TAX DOLLARS. It's time we let them fail in a free market!!! |
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