[Mo'smom]

My friend made a comment today that it is scary that we put our lives in the hands of Delta....how true. I am missing a bag with all my clothes since 2/12. I understand this may happen, however, the miscommunication, mismanagement, that has been going on the last few days with Delta representatives is truly a joke. You never get the same "story" twice from the operators, that is if you can get through without the phone disconnecting on you constantly. I will try my best to never use this airline again. One operator told me that the baggage situation at ATL (where my bag was last scanned 5 days ago) is such a mess that I WAS LUCKY they hadn't thrown their hands up. What wonderful customer service I must say.......good thing I am so "LUCKY". The desk staff at our hotel has seen so many luggage problems that one gentleman informed us he has started sending his bags UPS when he travels. I may be following suit with that one.