[FrancesLasVegas]

Below is a copy of a complaint sent to Department of Transportation's Aviation Consumer Protection Division.

Delta Airlines cancelled our flight# DL4953 claiming that it was due to weather on Feb. 12, 2010. After checking weather forecast for all three relevant locations, on Feb. 13 2010, it was clearly shown that no inclement weather was reported at either of the locations. During this episode, Delta Airlines was completely unreachable for approximately 4 days with only an automated recording which stated, “due to weather we are unable to answer your call” or busy signal.

With the help of Orbitz.com whose customer service representative stayed on the line with us for over two hours and got us "rebooked" from JFK New York on 02/15/10.

Delta took no responsibility at any point what so ever during this occurrence. Not only did they cancel the original flight, reluctantly rebooked us from New York; more than a hundred miles away from our original point of departure. They did not even adjust our return to be back to New York to bring some sort of symmetry to our travel.

On the way back, the flight from Atlanta was again delayed by more than an hour this time due to a sick flight attendant.

The point of contention I have is that not only the original flight cancelation was under false and incorrect pretences; the consequent behavior of Delta Airlines in managing the aftermath was totally and completely lacking any professionalism or concern for their customers and the additional financial and emotional burden experienced by us.

Upon our return from the trip we tried to contact Delta again and were rebuked by their customer service department via case #825517. In an equally disgusting manner we were offered a voucher for $25 to compensate for all the turmoil experienced at the hands of Delta Airlines.

At this point the behavior from Delta demands that FAA investigates this occurrence and bring a closure to this issue with a justified solution