[Clay]

My first complaint is concerning Delta Airlines was on July 26, 2006. Upon arriving to Seattle on flight 1115, it took 1 hour and 45 minutes to get our luggage. We were repeatedly told over the speaker that the luggage would arrive momentarily and directed to a new baggage claim unit. One person was told by an airport employee that four cars of luggage had just been sitting without anyone unloading. Another delta flight arrived after ours and received their luggage 45 minutes before us.

We traveled as early as we did that day so that we could visit Mt. Rainer while on that end of Seattle. By the time we got our luggage, the time needed to make such a trip was lost. Delta's employee encouraged me to call 18002211212 as he noted that this incident was “ridiculous and needed to be reported.” When I spoke to your representative via telephone, I was told that such a wait time was “acceptable.” I hope the appropriate people at Delta disagree with her assessment.