[lawlertx]

I took flight 349 from Vegas to Hartford on 3/19/10. The flight was delayed an hour because two passengers had not arrived from Albuquerque. 120+ passengers were inconvenienced for two. When they arrived, we were further delayed with waiting for their luggage. Southwest customer service said we would still arrive in Hartford on-time, eventhough we were delayed 1+ hours. Pilot said we would make the time up in the air. We still arrived over 1 hour late. No apologies, no compensation, no extra peanuts (lol). Many people missed appointments, dinner reservations, connecting flights on other airlines (heard them talking on the plan). We need a customer bill of rights to fight the abuses of these airlines. Southwest blew it this time!!