[sassoongirl]

I made plans to fly to Dallas, Tx on Sun Feb 21st with Delta from Heathrow. I was due to take off at 1.55pm from terminal 4. I decided the easiest way to get to Heathrow for my allotted check in time was to fly down from Manchester. So I booked the 8.25am flight to get in at 9.25am which would leave me plenty of time to pick up luggage and get to terminal 4, where Delta operate from.

Upon arrival at Manchester airport I checked in at approx 7am and was told that the airport was closed due to adverse weather conditions, and our flight would definately be delayed. The runway was closed for an hour so we boarded the plane at 9.30am when the runway had been re-opened. We were told we had to de-ice and queue for the runway but should be in the air in 30 mins. The cabin crew told us if any connecting flights were disrupted that BA would be happy to sort it out on the ground. I informed a cabin crew member that my flight was with a different airline and i was told by no less than three members of staff that BA would sort it out with Delta or put me on one of their flights if i missed my connection.

We sat on the plane for two hours before we even taxi-ed away from the gate, with no explanation for the ongoing delay, then they took about an hour just to de-ice us. We didnt take off till approx 11.45am and didn't land till approx 12.30, by which point there was no chance i was making it to terminal 4 for my Delta flight.

I was told to go to customer services at check in where i had the displeasure of being handled by the rudest BA employee ive ever met.
He called Delta who agreed to change my flight for a fee, but i still couldnt fly out till the nexy day. The BA representative proceeded to tell me that
'BA had fulfilled it's contract getting me to London';
that 'it was my own fault booking two flights with separate airlines in one day';
that 'cabin crew had risen my expectations and they know nothing about ticketing';
aswell as the classic 'you should've just tried running for it as soon as you landed'. I would assume that an employee working in Heathrow would know that terminal 4 was a 10-15min bus ride, so therefore a completely ridiculous idea!

Delta couldnt put me on another flight till the next morning, so not only did i miss an entire day of my holiday, i also had to pay for a hotel which cost me £72 and i also had to pay the £100 fee to change my flight, which BA have refused to pay for in 3 emails. They BA representative even asked Delta to pay for it.
Im now put out to the amount of £172, for something that was entirely not my fault.

3 strongly worded emails later and ive had 3 paragraphs on how snow affects planes, and what is possibly the most ironic thing ive ever heard, 'we do hope this will not deter from flying British Airways in the future'
Yeah cos im just dying to get back on one of your planes!!
I actually had more sympathy from the Delta reps!