[cnuzzo]

My family and I were departing Cancun after a wonderful vacation. We had airline tickets that showed us leaving Cancun and arriving in La Guardia. There was no information regarding re-boarding the same airplane in Fort Lauderdale. This stop was understood as arriving to the country you have to go through custums. My family and I did just that and then had to wait over 25 minutes to get our bags off the plane to then re-check the bags to the same plane. Upon arriving to the the re-check bags station, we were finally given new boarding passes which the gentlemen wrote down to go to Gate H-9. At this point he told us nothing of when to arrive at this gate and gave no inclination to us there could be a problem re-boarding the same plane. Any way.... we went dirctly to Gate H-9 (took maybe 4 minutes to walk fastly there) and discovered NO PLANE. This was the same flight we had checked into that morning. This plane must of left maybe 2 minutes prior to our arrival at the gate. At this point we were told that it was "our fault we missed the plane due to custums and to go see a supervisor to re-book the next available flight which was 3/29/10" the NEXT DAY! This infuriated me as it was not our fault this plane left with out us. One of our lauggage bags made it to New York but we did not. The gentlemen at the gate new we were there and did not phone anyone to wait for our arrival upstairs at the gate. We then went to the "Supervisor" for help. I have never in my life been treated so badly by any one or any company for that matter. He told me he will "do nothing for us, It was our fault, and sarcastically added " hope you don't miss your next flight." This man's name was Robinson at the Fort Lauderdale airport. This "Supervisor" should be considered an embarrassment to your company. His lack of compassion for our situation and total rudness should not be tolorated by any consumer. We were not given any voucher for a hotel, or for a meal. Because of Spirit Airlines my family and I were out an additional $160 for hotel and $150 for food. I do not beleive we should have to pay for these necessary ammentaties because your company made us wait for our luggage just as long as the line was for custums. I am completely overwhelmed by the treatment from Robinson and by the fact that your people blamed us. Obviously we were there if our luggage made the plane but we did not. Also, this was the second disappointment with your Airlines. We had "maintence/paperwork" problem on flight 174 at La Guardia airport on 3/20/10 which was a 3 hour delay, I had to wait for Spirit that day. We are recieving $139 vouchers for this inconvience which is great and know harm done. But if I could wait 3 hours for you, you could wait 2 minutes or have your staff take responsibily for a lack of communication which caused us to miss the flight. I am appaulled by this experience and would never, could never recommend Spririt Airlines to any one unless something is done for my family and I. Over $300 cost came out of our pockets and a days pay at work. I am not happy and wish a response to this situation. I also wish "Robinson" to be warned regarding his treatment (rudeness, lack of compassion, and Sarcasim) to me and my family. Thank YOu for your time.