[rosieyan]

I booked a flight from MSP to OAK via SEA. I was told my flight to SEA was overbooked when I arrived at the airport, so I was directed to a non-stop flight from MSP to SFO and my luggage was sent to OAK with my original flights. I contacted the Delta baggage department at SFO and they promised to deliver my luggage to my hotel by 10pm that day. I waited until the next noon (when I need to check out the hotel room) and still didnt get my luggage. I called the OAK baggage claim they said my luggage were still at the airport and I had to go to OAK to pick them up by myself. So not only they were delayed for more than 24 hours, I also had to drive more than an hour pick them up. What should I expect from that "promise"??? Why didnt you tell me earlier that there would be no delivery at all so I can at least get my clothes, chargers and other personal belongs myself a day before???