Book with United at your own risk
I'm happy to be able to share my experience with United Airlines last year. Had a flight scheduled for 9:30AM to Denver from the west coast. Printed the boarding pass the night before and checked 'online' for any delays before leaving to the airport. None was reported. Arrived at the airport before 8AM only to find out that the flight was cancelled. No explanation was offered by a rep in customer service (after a 15 minute wait in line). Was placed on another flight around 2:30PM. Returned to the airport at 1PM to find out that flight was cancelled too without an explanation. One more flight to my destination was scheduled that day to depart at 4:30PM. Against my better judgement, I accepted to be bumped to that flight. This time, I decided to wait at the terminal. Sometime around 3PM I noticed on the computer monitor that that flight was also cancelled, again without an explanation from the airline. With no other United flights scheduled that day to my destination, an United representative in a 'no-big-deal' manner said I could book the next flight to Denver scheduled to leave the next day. No thanks. Some of us don't have the luxury of being late to a meeting. After a scramble, I was able to get onto a Southwest flight and arrived in clear skies at Denver. Nope, no weather problem there. Instead of just being honest with me re: their (United Airlines) policy of canceling flights for 'under-occupancy', they didn't have any qualms jerking me around the entire day and wasting my time. Refund? Don't think so. Wrote to United to voice my displeasure. No response. Fly United Airlines at your own risk.
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