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Customer Service Continental Refused to Refund a Fully Refundable Ticket

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May 5, 2010, 9:17 PM

mquamar

Join Date: May 2010

Posts: 8

Continental Refused to Refund a Fully Refundable Ticket

PASSENGER: QAMAR/MUHAMMADS
TICKET(S): 005 2173 194 079
REFUND REQUEST ID:12240975

I purchased a fully refundable ticket (FARERULE: REFUNDABLE) from Continental Airlines on October 9, 2009 in the amount of $1866.50.
I decided to travel with another airline and requested Continental to refund. They told me that it was going to be refunded to my credit card. My credit card did not get any refunds for months so I called back and made another request. I did not hear from them for months again. I then called a few more times but no luck.
Finally, on April 11, 2010, I received an email from Continental's Refund Department that the ticket was purchased over a year ago and has no monetary value therefore a refund could not be issued.

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Customer Service Continental Refused to Refund a Fully Refundable Ticket

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