[PeterJ]

Aggressive attack by Delta Airlines flight attendant
Dear Sirs,
on my flight Delta 41 from London-Heathrow to Minneapolis on April 29 I had an extremely annoying experience…
It started when the flight attendant stopped with her cart starting to give drinks to the clients. An angry man came by waving a wet newspaper and showing his cloths spilled with liquid.
As I understood the flight attendant has spilled liquid on him. I didn’t understand what she’s saying but she made very unfriendly gestures and mimicry making the man more and more angry. As he spilled drops on my cloths when waving his newspaper I asked him to go back to his place. And he did so.
As I saw that the flight attendant had a very rare way to pour drinks into those plastic cups I declined politely to have a drink. Her way to pour in drinks was the following…
She took two of those very weak plastic cups in one hand and poured in liquid up to the top. Then she handed with one hand those two up to the top full cups to the clients. As I saw she often spilled some liquid that way. But obviously she took pride of her artistic talent.
Some time later it was on my turn. The woman came again with her cart and started to pour in drinks her way: Two flexible, thin cups in one hand. With the other hand she poured in the drinks.
At first I thought I could communicate with her in an educated way. I asked her not to pour in the liquid into two cups directly over me. I told her that I was flying to a very important reunion to clients and couldn’t afford to come with dirty cloths. And it would be very annoying for me having sticky liquid on my hands und cloths.
She reacted: “What do you want to drink?” I told her what I wanted to drink. “What does she want to drink?” she asked. I asked her to give at first one drink. And then the other drink. She only repeated: “What does she want to drink.” And then she started her annoying way to pour in liquid in two weak cups holding in one hand.
Even if she were an artist she couldn’t be sure not to spill liquid as every aircraft can suddenly tremble or jump into air holes.
As I begged her to be careful she even came closer to me while pouring in her drinks. And then she handed me both cups the same time. As I hesitated to crab them she pretended to let them fall so I had to catch them. Liquid spilled over my fingers.
I couldn’t defend. I couldn’t run away.
It might not be so obvious to the management of Delta Airlines but running an airline is very different to running a hot-dog stand. In a hot-dog stand I can run away. In an aircraft I cannot run away. In an aircraft I am completely in the hands of other people. And I must be able to rely on them completely.
It’s absolutely not okay when a flight attendant provokes flyers, threatens them and treats them with violence. That way she creates unnecessary danger.
Please tell me exactly what I can do the next time to prevent such a violent attack. Please don’t tell me I should talk to the responsible flight attendant. He saw the incidence and told me I could complain with Delta Airlines. Obviously he didn’t await any disadvantages for that employee’s aggressive behavior.
Yours truly,
PeterJ
PS: How it is possible to treat clients well demonstrated some hours later the flight attendant on the connection flight Delta 2296 Minneapolis to Omaha: She handed clients can and cup.