Planned trip canceled because Delta made an error on my flight..
I planned a short trip to Colorado in early March from Norfolk, Va Airport. I purchased my ticket through Travelocity and was instructed beforehand by the travling agency to make a copy of my itinerary to bring to check in. My itinerary had the supposedly correct flight schedule, I was to fly with American Airlines to Colorado and fly with Delta on the way back. My flight was scheduled for 6:30 am, and I was at check-in at 5:30am. When I tried the self check-in the computer would not accept me. The lady at the front desk compared my itinerary to what they had showing on their computer, and told me that Delta had made an error with my flight schedule, and that I was not allowed to board on flight until the error was corrected. She told me the fastest way to get the issue resolved, was to go talk to Delta and in the mean time call Travelocity. So I went to Delta special services line to try to correct the error. The lady did not how to fix it, and quickly brushed me away. I automatically called Travelocity, and they told me they would fix the problem in 10 minutes!! However, I was placed on hold for 35 minutes.. When I went back to check in at American Airlines I was finally in their computer system, but the computer told me I was too late to board, the gate had closed..And it was'nt my fault I was late. American Airlines tried to find me a later flight but nothing was available. Meanwhile I called Travelocity back, and they too tried to schedule me a later flight. I spoke with the manager of Travelocity who spoke with Delta. Delta automatically by phone stated that it was their error and cleared my ticket and told me I would be refunded in 7-10 business days. I was very upset!!!Not only was it a planned trip but I had friends in Colorado who took off from their work to spend time with me!! I found out that Delta had one later morning flight that could have worked out for me, however they told me that since the ticket was cleared and in the refunding process, it was like starting all over again with purchasing a new ticket. So that flight would have costed me almost a $1000 comparedto $318 dollar ticket..learned some things through this but never again will I use Travelocity or DELTA!! They Failed.
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