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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Air Asia - Impossible On-line Booking

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May 19, 2010, 4:30 AM

Bodllyn

Join Date: May 2010

Posts: 2

Air Asia - Impossible On-line Booking

Hi

Has anyone had the same experience. Big pre launch PUBLICITY about FREE TICKETS - PAY ONLY THE TAXES. Book your flight on Tuesday 18th May. so save lots of money.

But on 18th May you try and get on their site - Impossible.

BUZZ BUZZ BUZZ Traffic maybe a little busy at the moment, but we assure you that our systems are all up and running so keep trying.

Press - I WOULD LIKE TO TRY AGAIN

This is how it has been for last 24 hours - all phone links are dead, and customers from UK, THAILAND, and even from KUALA LUMPUR have met with the same response.

PLEASE TELL US AIR ASIA HOW WE ARE SUPPOSED TO BOOK THESE SPECIAL OFFERS.

WHAT ARE OTHER MEMBERS EXPERIENCES

Bodllyn

Last edited by Bodllyn; May 19, 2010 at 4:34 AM.

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Air Asia - Impossible On-line Booking

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