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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked Flight Cancelled for Tomorrow from DEN to Portland, ME?

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Jun 19, 2010, 6:46 PM

Gesundheit Gesundheit is offline

Join Date: Jun 2010

Posts: 3

Flight Cancelled for Tomorrow from DEN to Portland, ME?

I booked for my kids and grandkids to come visit us tomorrow (through Expedia, as always)- they just now got a call that the flight apparently has been cancelled. On the phone for about 2 hours with people in India (?), barely speaking English, no explanation was offered to the question 'why was the flight cancelled?' - they offered another connection which would have made them be in and out of airports/flights from 6 AM to midnight... with a 5yr old and a 1 1/2 yr old!!! So, they re-booked for Monday.
Is this flight really cancelled and why? Would anyone know? Thanks for listening. Christina

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Canceled / Delayed / Overbooked Flight Cancelled for Tomorrow from DEN to Portland, ME?

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