[cwolcott]

A few weeks ago my family and I flew out of Washington/Dulles with United. I had a small bag to check and dutifully did that at the ticket counter. I had packed 3 different chargers for various electronics (who wants to carry that through security if you don't need it) in the luggage. The chargers were nothing big; just a camera charger, a phone charger, and a MP3 player charger. Upon arrival in Fresno, Ca. those chargers were no where to be found.

During my stay I tried to call United but was told to send an email on their website instead. So upon my return to Washington D.C. I got on their website and filed a nice letter of explanation. United's response was "Please know that United does not assume liability for electronic and
photographic equipment." and they suggested I go to my personal insurance to have them cover the "lost" items. I don't know about anyone else but this to me says "we let our employees take whatever they want out of your luggage and we're not going to do a thing about it". Maybe I'm just naive enough to believe that when I pay someone to deliver something I expect it to arrive the way it was packed.

So for the rest of you, don't follow my stupid mistakes. Not only did the plan ticket cost me an arm and a leg but add to that the baggage "handling" fees and now replacement of chargers. I will not be flying United again!