[justice]

at a check-in counter of Phillipine Airlines in Cebu, I bumped into fraud commited by Phillipine Airlines employee. He told me to pay 500 pisos for the excess weight of 1 kilogram of my lagguage. After the payment, I requested the receipt, then he said 700 pisos if I need the receipt. I tried to protest but all of the sudden he yelled at me with forcible tone, saying "Go away!!" -- and there was nothing else I could do.

Later I complained about this with PA, however, the way they handle the situation is just like they are dealing with a lost luggage or the sort. They told me to let them know about my bank account so that they can get my money back -- WAIT!!! A shoplifter stole some goods from a supermarket shelf and was caught by a clerk at the parking lot, but he is free to go if he paid the amount he steal???? NO WAY!!!! They don't have any awareness that THIS IS THE SERIOUS CRIME!!!! I'm looking for the way I can file this matter legally with some higher organization, if possible. If anybody out there who knows any organization that I can file a protest against this matter or that I can consult, please let me know.