[sjs5572]

Trip 1, Jan. 30, 2008:

I booked frequent flyer trip to fly from Mobile-Atlanta-Atlantic City to attend a funeral. I paid an expedite fee for the ticket, since death gives no advance notice.

The flight out of Mobile was cancelled due to "mechanical problems." As such, I was going to miss the last connection out of Atlanta, as well as the funeral. As such, I cancelled the trip.

Delta refused to refund the expedite fee due to "policy." I didn't cancel the flight; Delta did! I disputed the charge with my Matercard. Mastercard, being no better than Delta, refused the refund on the basis that a "service was procided." What service may I ask?

Trip 2, March 31, 2008:

This time the trip was Mobile-Atlanta-Atlantic City to visit my relatives.
Plane's deicer did not function. As such, we could not land in Atlanta where it was 38 degrees and dry. We were diverted to Montgomery.
One gate agent was working (with a guard to protect him) to process 65 passengers. After waiting 90 minutes to meet with him, I proceeded to ask a ticketing agent for help. She said, "I don't know nothing," and that by asking to be rebooked I was "interfering with her productivity!

BTW, no meal or hotel vouchers were issued to the marooned passengers because the Montgomery ticketing agents said it was "Mobile's" problem and that it was "weather related." I'm sorry, but how do you fly a plane in March without a functioning deicer, and how is such negligence construed to be "weather related?"

Atlantic Southeast (Delta's Connection Carrier) is a disgrace and their agents in Montgomery are illequipped to handle any challenging situation.
It's no wonder that ASA was recently voted highest in customer complaints!