[karenws]

On June 25, 2010 My husband and I were waiting for a flight out of Salt Lake City. One hour before departure they annouced the flight was overbooked and needed five volunteers to be bumped to a later flight. One hour later 3 volunteers had come forward. While we were in line waiting to board one man was involuntarly bumped. Delta then allowed everyone to board. Once we were in our seats 4 Delta employees ( 2 Stewardess' and 2 pilots) boarded and took the empty seats. Everyone was up in arms, saying this isnt right. The pilot then annouced they needed another volunteer, more yelling then they involuntarly bumped another man. I cannot repeat what this man was saying when he left the plane as well as half the remaining passengers. Within minutes a fifth delta employee boarded the aircraft and took the disgruntled mans seat. This is outragous, to bump paying customers in favor of their employees is not. The fact they offered a $ 400 voucher for future flights is not the point. To ask for volunteers is one thing but to involuntarly bump these two passengers is just wrong. I have written Delta 3 e-mails with no response, even though I requested one. Delta has lost two customers, and I would hope the gentlemen that was bumped from the aircraft. The others before we boarded probably did not know Delta had lied to everyone. And that is exactly what Delta did was lie to us. If that is how they treat their customers, they won't have my business and if they think losing one or two customers wont mater they are wrong. Because word of mouth can be a very powerful thing, I hope Delta realizes that.