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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Thromby Air - The LCC that cares!

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Jul 7, 2010, 6:53 AM

Robert E. Coli Robert E. Coli is offline

Join Date: Jul 2010

Posts: 5

Thromby Air - The LCC that cares!

I'm seeing a whole bunch of people complaining but very little understanding of the Low Cost airline's point of view.

Low cost airlines have to squeeze you for cash because we have mouths to feed. We don't call them "hidden fees", preferring the term "Surcharge for Low Awareness Passengers," or SLAP. Don't be surprised if we slap a few extra charges on you from time to time. Rest assured that we will not tell you about them in advance... that way your experience prior to check-in will be worry free.

For example it is clear, if you could be bothered reading the fine print, that your will bag will not be returned at your destination if you have not paid the "bag recovery surcharge" prior to the flight. This is clearly explained on page 36 of our Terms of Carriage, available at our website.

At OUR airline we take your concerns seriously. Please visit our online complaints department and tell our customer service representative all about it.

Regards,
Rob

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