[jimworcs]

This is the kind of nasty, spiteful behaviour that is becoming all too prevalent in airlines today. The Juneau solution would have helped keep the customer happy, at NO COST WHATSOEVER to Continental and allowed this family to have their holiday. Instead, Continental sought to exploit them and make more money out of them by charging them $1,200 each just to take the flight they were already booked on and had paid for. It is nasty, heartless and this industry is badly in need of reform. It needs greater regulation and increased competition. It is scandalous.