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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Had any problems with your baggage on Continental Airlines?

Baggage Problems Jewelry stolen out of luggage CO1800

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Jul 22, 2010, 2:56 AM

clar5

Join Date: Jul 2010

Posts: 12

Jewelry stolen out of luggage CO1800

I was returning from my cruise back home (FLL-EWR). Got to FLL, and plane was late due to weather.

As we were sitting waiting, the gate attendant told us that the flight was full and that we could check our carry ons underneath for free.

My father without question said yes. When I got to Newark, my carry on was the last bag off the plane.

Opened up bag yesterday to notice that I was missing a $700 necklace and some costume jewelry that I had purchased in the Caribbean.

Thought I left it on boat, but I knew I was better than that. About three hours ago, we found the damaged box to my necklace in the outside pocket of my mother's carryon.

This is the last time I ever fly Continental. And the last time I ever check a bag again. I will never ever give Continental a dollar of my business again. I would rather deal with US Airways and LGA than Continental cause of this.

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Baggage Problems Jewelry stolen out of luggage CO1800

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