[Robertk]

Recently my Delta flight out of Denver was canceled due to mechanical problems and I was re-booked on a flight the following morning. Due to some big convention in Denver, there were no airport hotel rooms available. The Delta gate agent presented each customer with a telephone number to call where an agency would help find a hotel room in the city. I opted to return to my daughter's house in a Denver suburb and was told by the gate agent that the taxi fare would be reimbursed. It was a long ride from the airport to my daughter's house ($100 fare). When I got back to my home in Minneapolis I contacted Delta's customer service department to inquire as to the procedure to get my taxi fare reimbursed. Delta refused! They offered me a $100 travel voucher and 3,500 miles which I refused because by using them it only costs me more out-of-pocket money and I'm still out the $100 taxi fare. I appealed and they still refused. How can a Delta gate agent promise something and then Delta customer services not back up the promise. It gives you the impression that you should not trust anything the Delta gate agents tell you!