[aggman]

What a weekend.
First, we got to the airport at O'Hare on Friday at 5 to find all Delta flights (ours was 2820) to Detroit cancelled although the weather wasn't bad yet in Chicago and was intermittently bad in Detroit. No explanations, no alternatives. A one way car to Detroit was at rental offices that had it available for $700 to $1000 just for a drop-off fee.
We rescheduled for 9am (flight 2620) the next morning after paying for a hotel room, boarded the plane at 8:30 and waited and waited for them to fix a latch. We were finally told to deplane the plane with luggage which we did. We were told to wait in line to talk on a phone to a Delta agent since there were no agents or Delta people around. The flight was delayed till 2pm. I accidentally changed to a flight at 4:15 which was fortunate because 2620 was delayed till 3, then 5:30, then cancelled without explanation. Planes were canceled, no explanations, no help, no one around, people were screaming, such as a Chinese family not knowing what to do, a man who spoke little English with 3 kids stuck, everyone bewildered.
We had no faith that Delta would fly again that day and fortunately, 2720 got off around 5:30, packed with people.
I have never seen a more customer-punishing airline experience with no people to help, no options, everyone feeling stuck, and everyone ,including me, never wanting to fly Delta again.