[MaryAnn]

I have cancelled future Delta reservations because airport reception staff (Linda A. serving at Boston Logan on 7/27/2010 for flight 6761 from BOS to DCA at 1:30 p.m.) made the following inappropriate decisions: failing to inform passengers that specific flights were boarding (communication deficit); failing to identify unregistered passengers on flights boarding (communication deficit); yelling at passengers (intimidation); threatening to call state police (intimidation); failing to follow through on customer request to call state police (failed intimadation and communication deficit); verbally accosting paying customer(leaning in to customer, yelling [raising voice]), assuming an adversarial physical stance, including verbal and nonverbal threats. When superiors attended scene, Linda A. insisted on participating in exchange although she was neither invited nor required to do so. Linda A. CLEARLY threatened me by stating, "Should I call the State Police?" The State Police never arrived, despite my STATED request that they do so. No sufficient resolution to this egregious breach of protocol was reached. In future, I will NOT use Delta's services, and I will actively encourage others toi boycott this airline.