[marjef]

We flew from Tel Aviv to Atlanta, Georgia on March 28, 2010 on KLM flight 8352 to Amsterdam.
Although we had purchased our tickets months in advance, we were not listed as passengers on the flight and we had to wait at the ticket counter for more than an hour before we were checked in. The anxiety that we might miss the flight, and therefore miss all the arrangements we had made, was extreme and unnecessary.
Although boarding passages for the continuing Delta flight, #9082, to Atlanta, we were not assigned seats and we were nearly kept off the flight – another bout of anxiety.
Upon arriving in Atlanta, we discovered that our baggage had stayed back in Amsterdam. You can imagine how we felt by then.
We filed a claim, ATLDL71699, and the baggage was delivered two days later.
We had gone to Atlanta to attend a Passover Camp in a remote rural area, about half an hour’s drive from Clayton, Georgia.
Someone was kind enough to drive us into Clayton, where we purchased some clothes and toiletries in Walmart, totaling $243.44.
When we flew out of Atlanta on April 7, we submitted a claim for the amount we were out of pocket, and we were told that a check would be mailed to us.
So far we have not received that check.